katie youngs cakes - designer cakes quee

FREQUENTLY ASKED QUESTIONS (FAQ)

FAQ

What are your Business hours?


Katie Young's Cakes is located at a private residence, it is not a shop front that is open to the public. Appointments are available to discuss Wedding cakes but times are very limited as I work around family comitments. MY BUSINESS HOURS ARE: MONDAY-FRIDAY 10:30am - 5:00pm SATURDAY- 9:30-10:30am Wedding deliveries 11am-2pm. SUNDAY: CLOSED PUBLIC HOLIDAYS: CLOSED CHRISTMAS TO MID JANUARY: CLOSED




Do you require a deposit?


Yes a $50 non refundable booking deposit is required within 7 days of ordering your cake. Your order is not securely booked in until your deposit payment has been received. Your order will be cancelled if this payment is not received. See terms and conditions tab for more info.




Do you offer delivery?


I offer delivery for wedding cakes or delicate tiered cakes. Please provide the reception name and address when requesting a quote for delivery. Delivery Charges apply, starting at $20.




How much notice do you need for a booking?


I can book out 1-4 months in advance depending on the time of year, so it is never too early to book in your cake.




Do you need to have an appointment to discuss the cake details?


No, 95% of my bookings are organised online. I do not take phone orders and appointments are for wedding cakes only. Appointment times are very limited.




Can I collect my cake?


Pick up is from my cake studio at a private address in Karana Downs. Friday's between 3:00-5:00 pm and Saturday mornings between 9:30-10:30am are my usual collection times. Other arrangements can be made within my business hours. For wedding cakes and cakes of 3 tiers or more I insist on delivery so that the cake arrives safely and in one piece. Delivery has a fee that is calculated when I know the name and address of the venue. The address and cake storage details will be emailed with the invoice.