FREQUENTLY ASKED QUESTIONS (FAQ)

Katie uses either sugar flowers or high quality artificial flowers on all of her cakes. Artificial flowers are sterilised with a food safe sanitiser before being added to the cake. Fresh flowers are sprayed with toxic pesticides in the growing process and many varieties of flowers and greenery are poisonous and should not be placed anyway near food. Katie does not allow other people or vendors to add fresh flowers to her cakes. Katie wants to ensure your cake is safe to consume and is not damaged by others adding decorations to the cake. All Katie Young's Cakes are made in a licensed kitchen at a high standard of food safety. Fresh Flowers are NOT food safe.

Yes Katie has completed her Food Safety Supervisor and Food Handlers Certificate that is required by the Food Standards Australia New Zealand (FSANZ)

Katie Young's Cakes is located at a private residence, it is not a shop front that is open to the public. Appointments are available to discuss Wedding cakes but times are very limited as I work around family comitments. MY BUSINESS HOURS ARE: MONDAY-FRIDAY 10:30am - 5:00pm SATURDAY- 9:30-10:30am Wedding deliveries 11am-2pm. SUNDAY: CLOSED PUBLIC HOLIDAYS: CLOSED CHRISTMAS TO MID JANUARY: CLOSED

I am not a shop front open to the public. My cake studio is located at my private address. I am located in Karana Downs in Brisbane's Western Suburbs. About 15 minutse from Ipswich.

I offer delivery for wedding cakes or delicate tiered cakes. Please provide the reception name and address when requesting a quote for delivery. Delivery Charges apply, starting at $20.

Pick up is from my cake studio at a private address in Karana Downs. Friday's between 3:00-5:00 pm and Saturday mornings between 9:30-10:30am are my usual collection times. Other arrangements can be made within my business hours. For wedding cakes and cakes of 3 tiers or more I insist on delivery so that the cake arrives safely and in one piece. Delivery has a fee that is calculated when I know the name and address of the venue. The address and cake storage details will be emailed with the invoice.

Yes a $50 non refundable booking deposit is required within 7 days of ordering your cake. Your order is not securely booked in until your deposit payment has been received. Your order will be cancelled if this payment is not received. See terms and conditions tab for more info.

I can book out 1-4 months in advance depending on the time of year, so it is never too early to book in your cake.

No, 95% of my bookings are organised online. I do not take phone orders and appointments are for wedding cakes only. Appointment times are very limited.

My email address is eatcake@katieyoungscakes.com My Mobile number is 0418713696 I prefer all cake orders to be sent via my Website Contact Form. No quotes will be given over the phone. I cannot answer calls often so please leave a message. Email is the best way to contact me. Please check your junk folder for my reply.