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FREQUENTLY ASKED QUESTIONS
FAQ
- 01At Katie Young's Cakes, fresh flowers are never used. Instead, Katie expertly decorates all cakes with either handmade sugar flowers or high-quality artificial flowers. This choice ensures both safety and beauty. Artificial flowers are carefully sterilised with a food-safe sanitiser before being added to the cake, eliminating any risk of contamination. Fresh flowers are sprayed with toxic pesticides in the growing process and can introduce allergens or harmful residues to the cake. Many varieties of flowers and greenery are also poisonous which Katie avoids using to protect you and your guests health. By using sugar or sterilised artificial flowers, Katie combines stunning visual appeal with peace of mind, making each cake a safe, elegant centerpiece tailored perfectly for your special day. At Katie Young's Cakes, we prioritize both the safety and integrity of your cake. For this reason, we do not permit any fresh flowers or additional decorations to be added to our cakes by florists, wedding vendors, or anyone other than Katie herself. This policy ensures that your cake remains safe to consume and maintains its structural integrity, preventing any damage or contamination that could occur from outside elements. We carefully design and decorate each cake with meticulous attention to detail, using only safe, edible materials or decorations applied directly by Katie. Our goal is to deliver a beautiful, flawless cake that you and your guests can enjoy with complete confidence. Katie will work with you to source artificial flowers and greenery to match your event colours, styling and wedding bouquet. All Katie Young's Cakes are made in a licensed kitchen at a high standard of food safety.
- 02Katie Young's Cakes provides delivery services exclusively for wedding cakes and, if necessary, delicate cakes that are three or more tiers for other special celebrations. Due to the personalized nature of the business and the absence of additional staff, deliveries are not available for smaller or non-wedding cakes. When requesting a delivery quote, please supply the Wedding venues name and address to ensure accurate pricing. Delivery charges start from $20 for local locations within 10 km. Price is calculated per Kilometre, plus Katie's time.
- 03Yes Absolutley! Cake collection will be from Katie Young's Cakes private cake studio located in Karana Downs. Our standard collection times for weekend orders are Fridays between 3:00-5:00 pm and Saturday mornings between 9:30-10:30 am. If these times are not convenient, alternative arrangements can be made within regular business hours. For wedding cakes and any cakes consisting of three tiers or more, Katie insists delivery to ensure the cake arrives safely and intact. This policy reflects Katie Young's commitment to maintaining the highest quality and presentation. Delivery details and fees will be discussed during the ordering process to provide a seamless and secure experience for your special event.
- 04Katie Young's Cakes offers cake flavour tastings for WEDDING CAKE ORDERS ONLY. No in studio cake tastings. Flavours are provided as cupcakes, with two cupcakes made per flavour, allowing you to sample up to four different flavours with your partner at home. Please note that flavour tastings must be booked in advance, subject to Katie’s availability, and a fee applies for the tasting service. These tasting cupcakes can be ordered and collected directly from Katie’s cake studio located in Karana Downs. This approach ensures you experience a variety of Katie’s cake flavours with your partner in the comfort of your own home before making your final wedding cake decisions.
- 05A: No, you do not need to have an in-person appointment to discuss your wedding cake details. At Katie Young's Cakes, 100% of bookings and communications are organised in writing through the website and email for your convenience and clarity. Please note that Katie does not offer in-house cake tastings and offers very limited in-person appointments, ensuring the focus remains on creating exceptional, customised cakes. Additionally, phone orders are not accepted, so all requests and discussions are managed digitally to provide a professional and seamless experience.
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- 07Katie Young's Cakes is located at a private residence, it is not a shop front that is open to the public. Appointments are available to discuss Wedding cakes but times are very limited as I work around family comitments. MY BUSINESS HOURS ARE: MONDAY-FRIDAY 10:30am - 5:00pm SATURDAY- 9:30-10:30am Wedding deliveries 11am-2pm. SUNDAY: CLOSED PUBLIC HOLIDAYS: CLOSED CHRISTMAS TO MID JANUARY: CLOSED
- 08Yes a $50 non refundable booking deposit is required upon recieving your invoice. Your cake will not be booked in until your deposit payment has been received. Your invoice is only vailid for 7 days without a deposit being paid. The invoice will be cancelled after this time and your cake order will not be secured. See terms and conditions tab for more info.
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- 10My email address is eatcake@katieyoungscakes.com My Mobile number is 0418713696 I prefer all cake orders to be sent via my Website Contact Form. No quotes will be given over the phone. I cannot answer calls often so please leave a message. Email is the best way to contact me. Please check your junk folder for my reply.
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